Refund policy

At Chocoraph, we take great care in preparing and shipping your chocolate so it arrives ready to enjoy.

Returns

Because our products are food items, we are unable to accept returns or exchanges. All food product sales are final.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. Include your order number and clear photos of the product and packaging so we can review the issue.

If your claim is approved, we will offer an appropriate resolution, which may include a replacement or refund.

Chocolate & Warm Weather

Chocolate is sensitive to temperature. We take appropriate precautions when preparing orders for shipment; however, some softening or changes in appearance can occur during transit, particularly during warmer weather.

If your chocolate arrives significantly melted or otherwise damaged, please contact us within 7 days of delivery with photos of the product and packaging so we can review the issue.

Missing Orders

If your order has not arrived or you believe your package has been lost in transit, please contact us with your order number so we can investigate the shipment and determine the appropriate resolution.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify or cancel it.

Contact Us

If there is a problem with your order, please contact us at info@chocoraph.com and include your order number.