Shipping policy

At Chocoraph, we take care in preparing and packaging every order so your chocolate arrives in the best possible condition.

Order Processing

Orders are typically processed within 5-7 business days, excluding weekends and holidays. During periods of high order volume or extreme weather, processing times may be adjusted to help protect the quality of your chocolate.

Once your order has shipped, you will receive a shipping confirmation with tracking information.

Shipping Rates & Delivery

Shipping rates and available delivery options are calculated and displayed at checkout.

Delivery times shown at checkout are estimates provided by the shipping carrier and begin once your order has been shipped. While we do our best to ensure timely delivery, carrier delays may occasionally occur and are outside our direct control.

Warm Weather Shipping

Chocolate is naturally sensitive to heat. During warmer months or periods of high temperatures, we may adjust shipping schedules, packaging, or delivery methods to help protect your order during transit.

This may include holding an order briefly to avoid prolonged exposure to heat over weekends or holidays.

Some softening or changes in appearance may occur during transit without affecting the overall quality of the chocolate. However, if your order arrives significantly melted or damaged, please contact us within 7 days of delivery and include your order number and clear photos of the product and packaging so we can review the issue.

Shipping Address

Please carefully review your shipping information before placing your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address before shipment, but we cannot guarantee changes once an order has been processed or shipped.

Lost, Damaged, or Incorrect Orders

If your package appears to be lost in transit, arrives damaged, or you receive an incorrect order, please contact us with your order number and any relevant photos.

We will review the situation and work with you to determine an appropriate resolution, which may include a replacement or refund when applicable.

Delivery Confirmation

Once a carrier marks an order as delivered, please check the delivery location and surrounding area and contact the carrier if you cannot locate the package. If you still need assistance, please contact us and we will do our best to help investigate.

International Shipping

At this time, Chocoraph ships to United States only 

Customers are responsible for any applicable duties, taxes, customs fees, or import charges for international orders, unless otherwise stated at checkout.

Questions?

If you have any questions about your order or shipping, please contact us at [info@chocoraph.com] and include your order number.